• Respond to public comments and private messages faster with AI-generated, on-brand replies guided by brand directives.
• Configurable workflows support both fully automated responses and optional human review before replies go out.
• Consistent brand voice across every location, every channel, with far less manual effort from your team.

Search

Google Posts: Property Floor Plans 

Share floor plans, pricing, availability, and lease specials via autogenerated Google Posts — updated and removed in real time as inventory changes.

Bulk Upload Photo Recommendations 

Scale photo updates across locations in minutes with more targeted image recommendations and bulk upload support directly in the agent.

Precise Map Pin Placement 

Drag and drop map pins to exact locations with satellite view support — coordinates sync automatically without touching the address.

Bulk Edit: Custom Multiple Fields

Add or update multiple local pages fields across locations at once without overwriting existing content, with visual indicators to guide accurate edits.

Social

Genius Social Agent – Engagements Skill 

An AI-powered skill that generates on-brand replies for public and private engagements, with configurable workflows for automation or human review.

Group Source Libraries

Assign source libraries to location groups so each location only accesses the media assets relevant to their brand, region, or product line.

Match Video from Source Libraries

Genius Social Agent now automatically matches video assets from source libraries to generated post text using semantic video matching.

Message Library Content Expiration

Set start and expiration dates at the library level so time-sensitive content is automatically unavailable when it’s no longer relevant.

Holiday Enhancements for Canada

Holiday content is now generated based on each location’s country and region, starting with US and Canada, instead of a single global calendar.

LinkedIn Company Profile Tagging

Tag LinkedIn followers and Company Pages directly within SOCi using LinkedIn’s official search APIs, at both location and group levels.

LinkedIn Profile Metrics

LinkedIn profile analytics now include deeper engagement metrics, video views, viewer counts, and watch time, available across Social reporting.

Reputation

Chat: Interface Enhancements

Lead details now display only at the location where they were first captured, with a new activity log showing Chat enablement status by location and network.

SMS Surveys UI Simplification

SMS survey setup is now standardized around one Toll-Free Number per account, eliminating the multi-TFN workflow and reducing admin overhead significantly

Core

Shield: Image Compliance

Shield now automatically scans images for risky text — like competitor mentions or restricted claims — and flags issues before content goes live.

Shield: Unique Incoming/Outgoing Content Policies

Admins can now apply separate compliance policies for incoming customer content and outgoing business-created content, reducing false alerts and noise.

Self-Service Data Management

A unified hub for importing and exporting Listings, Pages, and Reviews data — with SFTP scheduling, progress tracking, email alerts, and a full audit log.

Expanded Report Sharing Formats

Reports from the Reporting Suite can now be emailed as PDF or XLSX files, delivered immediately or on a schedule, so stakeholders always have what they need.

Take Your Local Visibility to the Next Level SOCi’s Spring ’26 release is packed with tools to help multi-location brands move faster, stay compliant, and show up better across every channel and market. Get a personalized demo today!

The post SOCi Spring ’26 Release Notes appeared first on SOCi.

Google Posts: Property Floor Plans

Share your properties’ floor plans, availability, pricing, and specials via automated Google Posts.

Who It’s Available To:

• Paid add-on to Local Search Agent — Listings Skill (Property Only)

What Changed:

• SOCi now automatically generates Google Posts from real-time floor plan images, pricing, availability, and lease specials pulled directly from the property website.
• Posts are removed automatically when a floor plan has no available units, keeping listings accurate without manual cleanup.
• Posts republish automatically when property details change, so content stays current across all properties at scale.

Benefits:

• Drive more engagement with in-stock, available units.
• Keep Google Post content fresh and accurate with no manual work needed.
• Build renter trust with an always-current Google presence.

Bulk Edit: Custom Multiple Fields 

Add or edit multiple local pages fields without overwriting existing content.

Who It’s Available To: 

• Included with Local Pages

What Changed:

• Bulk edit now appends values to multi-value and custom fields instead of overwriting existing data.
• The UI was updated to surface distinct values across selected pages, making it easier to review before saving.
• Visual indicators now flag when field values vary across pages, guiding more accurate bulk updates.

Benefits:

• Protect existing content during bulk edits.
• Update images, videos, options, and custom fields faster and more safely at scale.
• Get clearer visibility into differences across locations before making changes.

Social

Genius Social Agent – Engagements Skill

Helps teams respond faster with AI-generated replies and guided directives across engagements.

Who It’s Available To:

• Social Agent Only

What Changed:

• SOCi introduced an AI-powered engagements skill that generates on-brand conversational responses for both public comments and private messages.
• Onboarding-driven directives were added to guide response tone, quality, and consistency across all locations.
• Configurable workflows now support both fully automated responses and optional human review before replies go out.

Benefits:

• Respond faster across every channel without sacrificing brand voice.
• Keep responses consistent at scale without extra oversight.
• Reduce the manual effort your team spends managing engagements day to day.

Group Source Libraries

Gives brands control over media access by assigning source libraries to location groups.

Who It’s Available To:

• Genius Social and Social Agent Only

What Changed:

• SOCi introduced group-level scoping for source libraries, giving brands control over which locations can access specific media assets.
• Library access updates automatically as locations are added to or removed from assigned groups.
• Permissions can be applied based on brand, region, or product line groupings.

Benefits:

• Ensure the right content reaches the right locations every time.
• Reduce manual library management as your location footprint changes.
• Keep media access organized across brands, regions, and product lines.

TikTok Auto-Selection for Publishing

Removes friction by auto-including TikTok when connected and content is compatible.

Who It’s Available To:

• Genius Social and Social Agent Only

What Changed:

• TikTok is now automatically included as a publishing destination when a location has TikTok connected and content meets eligibility requirements.
• Validation was added to confirm content meets TikTok’s requirements before selection.
• TikTok publishing support was extended to the Generate with Genius workflow.

Benefits:

• Publish to TikTok faster with fewer manual steps per post.
• Reduce the risk of missing TikTok when scheduling content for connected locations.
• Get more consistent channel coverage without extra effort.

Bulk Delete Recommendations

Helps teams manage recommendations faster with bulk delete and built-in undo safeguards.

Who It’s Available To:

• Genius Social and Social Agent Only

What Changed:

• Teams can now select and delete multiple Genius recommendations in a single bulk action.
• A confirmation step shows how many posts will be removed and captures optional feedback before deletion.
• An undo option is available via notification immediately after deletion to reverse accidental removals.

Benefits:

• Clean up unwanted recommendations faster with bulk actions.
• Act with confidence knowing accidental deletions can be quickly reversed.
• Spend less time on manual cleanup and more time on content that matters.

Holiday Enhancements for Canada

Delivers location-specific holiday posts by generating content based on each region.

Who It’s Available To:

• Genius Social and Social Agent Only

What Changed:

• Hard-coded US holiday logic was replaced with location-based holiday generation tied to each location’s country and region.
• Holiday content is now tailored for US and Canadian locations based on local calendars.
• Generated posts align with each location’s regional relevance rather than a single global schedule.

Benefits:

• Get holiday content that actually fits your local markets out of the box.
• Spend less time manually adjusting or removing posts that don’t apply.
• Better connect with local audiences through regionally relevant content.

Source Libraries: Increased Image Upload Count

Speeds up media management by enabling bulk uploads and simplifying the upload experience.

Who It’s Available To:

• Genius Social and Social Agent Only

What Changed:

• The image upload limit in source libraries increased from 10 to 50 images per action.
• Drag and drop functionality was added to make the upload process faster and more intuitive.
• The network preview panel was removed to reduce visual clutter during uploads.

Benefits:

• Build and refresh content libraries significantly faster.
• Spend less time on repetitive upload tasks.
• Enjoy a simpler, cleaner upload experience from start to finish.

Core

Shield: Image Compliance

Helps teams catch and fix risky text in images before they go live with automated real-time checks.

Who It’s Available To:

• Included with Shield

What Changed:

• SOCi added automated image scanning that detects and flags risky text embedded in images before content goes live.
• Shield checks image text against account-specific compliance policies in real time.
• Potential risks are highlighted so teams can find and fix issues quickly before posting.

Benefits:

• Catch hidden compliance risks in images before posts go live.
• Reduce the time your team spends on manual image reviews.
• Maintain a clear audit trail for regulatory and compliance reporting.

Shield: LinkedIn Compliance in the Tasks Dashboard

Makes LinkedIn compliance easier by bringing key actions and prompts directly into the Tasks dashboard.

Who It’s Available To:

• Included with Shield

What Changed:

• LinkedIn profile compliance actions were brought directly into the Tasks dashboard, enabling one-click management without navigating across screens.
• Clear prompts now guide users to activate LinkedIn compliance when profiles are not yet linked.
• Profile suggestions surface as actionable tasks with notifications that signal urgency.

Benefits:

• Keep LinkedIn profiles compliant faster with everything in one place.
• Drive consistent compliance adoption with clear, timely reminders.
• Never miss a profile suggestion with urgency-focused notifications.

Shield: Unique Incoming/Outgoing Content Policies

Focuses compliance on business-created content by separating incoming and outgoing content rules.

Who It’s Available To: 

• Included with Shield

What Changed:

• Shield now supports separate compliance policies for incoming content (reviews and engagements) versus outgoing business-created content.
• Admins can choose which policies apply to incoming content, outgoing content, or both.

Benefits:

• Set more targeted compliance policies that match how content actually flows.
• Reduce false alerts from customer-generated content triggering business rules.
• Focus your team’s attention on real compliance concerns, not noise.

Learn More About This Release To learn more about any of the enhancements included in this release, schedule a tailored SOCi demo.

The post SOCi April ’26 Release Notes appeared first on SOCi.

Agent: Bulk Upload Photo Recommendations

Scale photo updates with more specific recommendations and bulk uploads.

Who It’s Available To

• Included with Local Search Agent 

What Changed

• Improved image specificity to better match exact products, services, and amenities.
• Enabled bulk image uploads across selected eligible locations.
• Enhanced “Why This Matters” messaging for clearer context.

Benefits

• Scale photo updates in minutes.
• Reduce repetitive, manual image uploads..
• Improve relevance of suggested listing visuals.

Social

All Social: LinkedIn Company Profile Tagging

Streamline LinkedIn tagging with native search integration across local and group workflows.

Who It’s Available To

• Included with Social

What Changed

• Added support for tagging LinkedIn followers and Company Pages directly within SOCi.
• Integrated LinkedIn’s official search APIs to return accurate tagging results.
• Enabled tagging at the location and group levels, including local community calendars.

Benefits

• Faster LinkedIn tagging in one place.
• More accurate brand and partner mentions.
• Stronger local engagement with key audiences.

All Social: Libraries: First Comment

A faster way to reuse Message Library posts by saving and carrying First Comment settings forward.

Who It’s Available To

• Included with Social

What Changed

• Added support for tagging LinkedIn followers and Company Pages directly within SOCi.
• Integrated LinkedIn’s official search APIs to return accurate tagging results.
• Enabled tagging at the location and group levels, including local community calendars.

Benefits

• Faster LinkedIn tagging in one place.
• More accurate brand and partner mentions.
• Stronger local engagement with key audiences.

Agent: Match Video from Source Libraries

Helps teams scale video content by matching source library videos to generated posts automatically.

Who It’s Available To

• Included with Social

What Changed

• Added a First Comment field for library based Facebook and Instagram posts.
• Carried the caption and First Comment forward when Message Library items were reused.
• Updated Library views to show a clear preview of the full post and First Comment.

Benefits

• Less rework when reusing approved content.
• More consistent Meta style links and CTAs.
• Faster scheduling with fewer manual steps.

Reputation

Chat: Interface Enhancements

A simpler way to manage Chat enablement status and protect lead attribution.

Who It’s Available To

• Existing Chat Users

What Changed

• Updated lead details to display only at the location where the information was first shared.
• Added an activity log that shows when Chat was enabled or disabled by location and network.

Benefits

• Clearer view of Chat enablement status.
• More accurate lead attribution across locations.
• Faster follow up with auditable activity history.

Platform

Reporting: Location Metadata In Tables

Gives teams direct access to location metadata in tables and exports for clearer reporting.

Who It’s Available To

• Included with Reporting

What Changed

• Enabled location metadata fields as selectable columns in location level reporting tables.
• Added support for existing custom metadata fields in table configuration.
• Made selected metadata fields available in on screen tables and exports.

Benefits

• Greater confidence in location level reporting.
• Faster report creation, with less manual customization.
• Reduced risk of invoicing and attribution errors.

Platform: Self-Service Data Management

A single, self-service hub to manage Listings, Pages, and Reviews data.

Who It’s Available To

• Available to Admins

What Changed

• A self-service hub for importing/exporting Listings data, and exporting Pages and Reviews data.
• Schedule SFTP imports and exports. 
• Clear statuses, progress tracking, and email alerts.
• Import summaries showing what was added or edited, with any errors flagged for revision.
• A History tab with a full audit log with timestamps.

Benefits

• Quickly manage all data in one place, on-demand.
• Know exactly what’s happening with file statuses, email notifications, and everything tracked.
• Prevent errors with automatic data validation and guidance on resolving flagged issues.

Learn More About this Release

To learn more about any of the enhancements included in this release, schedule a tailored SOCi demo.

The post SOCi March ’26 Release Notes appeared first on SOCi.

Pages: Precise Map Pin Placement

A faster way to correct map pins by dragging them visually while SOCi keeps coordinates in sync.

• Who It’s Available To
  • Included with Pages (Local Pages & Locator)

• What Changed
  • Added drag-and-drop map pin editing directly in the UI.
  • Introduced optional Satellite View for building-level accuracy.
  • Synced latitude and longitude automatically without changing the address.
• Benefits
  • Faster, more intuitive location updates.
  • More accurate local pages and locators.
  • Greater confidence in map visibility.

Social

Core: Message Library Content Expiration

Helps teams prevent outdated social content by adding library level start and expiration dates.

• Who It’s Available To
  • Non-Agent Social Solutions
• What Changed
  • Added start and expiration dates at the library level to control when content can be scheduled.
  • Applied availability rules across schedulers, queues, calendars, and tasks automatically.
  • Preserved visibility for owners and editors after expiration for reporting and updates.
• Benefits
  • Lower brand and compliance risk.
  • Less time spent on manual audits.
  • Cleaner libraries at enterprise scale.

All Social: LinkedIn Profile Metrics

Gives teams deeper LinkedIn profile insights by adding engagement and video metrics to Social reporting.

• Who It’s Available To
  • Included with Social
• What Changed
  • Expanded LinkedIn profile level analytics to include deeper engagement metrics.
  • Added video specific metrics like views, viewers, and watch time.
  • Made profile metrics available across Social reporting for broader access.
• Benefits
  • Clearer insight into profile performance.
  • Better understanding of engagement and video impact.
  • More confident content optimization decisions.

Reputation

Surveys: SMS Surveys UI Simplification

Eliminates TFN sprawl by simplifying setup and aligning the UI to the required verification process.

• Who It’s Available To
  • Included in Surveys
• What Changed
  • Replaced the “Single Number for Each Group” and “Single Number for Each Location” options from SMS number setup.
  • Removed the Status column, since numbers were not usable until verified and the label was misleading.
  • Standardized SMS Surveys around one Toll-Free Number per account to match the required verification flow.
• Benefits
• • Cleaner setup with fewer confusing choices.
  • Scales with one verified number per account.
  • Less admin work for large location counts.

Platform

Reporting: Expanded Report Sharing Formats

Share actionable reports quickly with PDF and XLSX formats added to the Reporting Suite email workflow.

• Who It’s Available To
  • Included with Reporting Suite
• What Changed
  • Added PDF and XLSX download options to report emails sent from the Reporting Suite.
  • Delivered reports via email with a secure link to download the selected format.
  • Enabled immediate or scheduled sends so reports arrive when stakeholders need them.
• Benefits
  • Faster sharing in stakeholder-ready formats.
  • No screenshots or manual exporting needed.
  • More consistent reporting across teams.

Learn More About this Release

To learn more about any of the enhancements included in this release, schedule a tailored SOCi demo.

The post SOCi February ’26 Release Notes appeared first on SOCi.

Genius Social Agent: Social Content That Scales—Automatically

Genius Social Agent executes your social strategy by planning, creating, approving, and publishing on-brand content automatically. Across all locations, Genius Social Agent:

• Creates social content aligned to your brand voice, guidelines, and risk tolerance—without manual creation.
• Automates approvals and posting at scale, removing bottlenecks that slow down brand and local teams.
• Keeps every location consistently active on social, delivering compliant, on-brand execution without added headcount.

For a closer look, watch the “SOCi’s Genius Social Agent” video below:

Search

Listings: Yelp & Bing Listings Insights

Centralizes Yelp and Bing discovery, views, and action metrics in SOCi to measure local visibility, compare locations, and demonstrate listings ROI.

Listings: Google ‘Preferred’ Links + Apple Quicklinks

Ensure brand-owned links appear first on Google and centrally manage Apple action links to drive direct conversions and keep location pages consistent.

Listings: Sunset Deprecated Listings Networks

We’ve sunsetted a small set of networks: 411.info, Airbnb, YaSabe, Local ID, TownNews. These changes are publisher-driven and impact all listings management partners.

Pages: Allow Managers to Add Pages

Managers can now create and publish new Pages directly within SOCi Pages (no admin or CS support needed) streamlining workflows and keeping local pages up to date.

Pages: Categories and Custom Fields Tabs

New tabs within the Pages Edit view, reducing the need to switch between Listings, Locations, and Pages. This update streamlines workflows, keeps data consistent everywhere, and makes it faster to update key business information.

Social

Social: Genius Social Agent
Genius Social Agent is a brand-trained AI agent that plans, creates, approves, and publishes on-brand social content across every location—without added headcount. Learn more about Genius Social Agent.

Social: Instagram Multi-Format Media Posting
Mix images and videos within the same Instagram carousel post — enabling richer, story-driven content directly within the platform. 

Social Community Calendar: Lock Organic Content
Locks approved Community Calendar posts so locations can schedule confidently without changing brand-approved content.

Social: Campaign Insights Report
A faster way to view campaign performance by bringing tagged and organized content into one unified report.

Reputation

Reviews: Voice of Customer

Voice of Customer groups similar feedback into opinion clusters so you can stop reading every review and start seeing what matters. Every cluster is tied to real customer quotes so you can act with confidence, not assumptions.

Reviews: Healthgrades Reviews

Pull in and respond to Healthgrades reviews directly in SOCi with consistent workflows, templates, and reporting to improve response times and patient trust.

Reviews: A Place for Mom
Capture A Place for Mom reviews in SOCi, group related feedback into themes, and track trends by location to spotlight what matters and where to act.

Reviews: Google Play Store Reviews

Pull Google Play reviews into SOCi with in-platform responding, reporting, and Voice of Customer to speed replies and centralize app feedback.

Reviews: Yardi Post-Tour Trigger

Automate post-tour surveys via email or SMS to capture prospect feedback, coach leasing teams, and improve conversion across communities.

Reviews: Roles for Get Reviews

Add role-based permissions to control who can view, create, and send review requests, protecting brand voice while empowering the right teams.

Reviews: Uber Eats Review Network

A faster way to monitor Uber Eats reviews since SOCi now ingests ratings and feedback into Reviews.

Platform

Shield: Compliance Overview & Supervision Dashboards

See compliance issues across all locations at-a-glance, and simplify supervising individuals by location.

Shield: Suggested LinkedIn Profile Templates

Give employees an easy starting point for compliant LinkedIn profiles without taking away their control.

Shield: Suggested Profile Changes

Enable corporate to suggest edits to LinkedIn profiles, Facebook business pages, and Google Business profiles to improve compliance while tracking activity for audits.

Genius Agents: Redesigned Training Screen

The revamped layout gives customers a clearer, more intuitive way to view and update their Genius Agent instructions.

Take Your Local Visibility to the Next Level

Unlock the impact of our Winter 2026 updates and learn how SOCi drives visibility at every location. Get a personalized demo today!

The post SOCi Winter ’26 Release Notes appeared first on SOCi.

Meet SOCi Genius Agents: Your New Digital Workforce for Local Marketing!

SOCi Genius Agents are the first brand‑trained digital workforce built to actually do local marketing for you. They don’t just automate– they execute at scale, on brand, and without added headcount. Search Agent and Genius Reputation Agent are now live!

Every hour of every day, across all of your locations, Genius Agents work to:

• Keep all your listings optimized for discoverability
• Deliver timely, on-brand responses to every review
• Flag only what needs human approval and handle the rest

For a closer look, check out: Meet SOCi Genius Agents or watch “What Is An AI Agent?” below:

Search

Genius Search Agent: Executes Your Local Search Strategy–Automatically

Genius Search Agent drives local SEO by analyzing signals, optimizing listings and pages, and publishing localized Google Posts. Across all locations, Genius Search Agent:

• Actively maintains accurate listings and fresh Google Posts, without log-ins, approvals, or constant oversight.
• Powers thousands of impactful SEO improvements and listing updates monthly, escalating to your team as needed.
• Publishes optimizations and Google Posts automatically, boosting discovery and sales while decreasing your workload.

Google Services

Easily add, edit, or bulk manage services across all locations to improve visibility for high-intent “near me” searches. With consistency across profiles, your brand becomes the clear choice in local results.

Apple Action Link Mapping

Automatically map Google Place Page URLs to Apple Action buttons like “Book Now” or “Call,” driving more conversions with no manual setup.

Duplicate Detection Tool

Weekly auto-scans flag duplicate listings the moment they appear, so your team can remove them quickly, protect SEO rankings, and prevent customer confusion.

GeoRank & Rankings – Time of Crawl

Schedule ranking checks at peak hours to get truer insights into when your business is winning (or losing) search traffic. Tailor your strategy with data that reflects real-world competition.

Want to see it live? Book a demo to explore how SOCi Listings can save your team time and reduce busywork.

Dynamic Text

Build localized content faster with a cleaner dropdown, built-in transformers, and broader support for categories, attributes, and inherited fields.

Smart Groups with Asset Fields

Organize and deploy campaigns more intelligently by building Smart Groups with both Listings fields and Local Pages asset data.

Reputation

Genius Reputation Agent: Protects Every Location’s Reputation Automatically

Genius Reputation Agent replies to all reviews across platforms in your voice, escalating only sensitive cases to humans. Across all locations, Genius Reputation Agent:

• Independently captures and responds to online reviews on all key channels, protecting star ratings and strengthening local search visibility.
• Delivers thousands of timely, personalized, and on-brand responses each month, so your team only has to review sensitive cases.
• Turns tailored, brand-consistent responses into stronger star ratings and more foot traffic, without the need to hire more people.

Survey Reminders

Automate friendly follow-ups via email or SMS to increase survey response rates. Flexible scheduling and human-like messaging ensure higher completion without spammy repetition.

Survey Automated Reporting

Set-and-forget reporting delivers consistent, location-level insights straight to your inbox. Easily see what’s working, where to coach, and how feedback trends evolve over time.

Reviews: Healthcare Networks

Monitor and respond to reviews from WebMD, Vitals, and RateMDs directly in SOCi. Apply approval workflows, templates, and responses just as you do across other networks.

Social

Custom Message Per Network

Publish one campaign while automatically tailoring copy for each social channel. Stay compliant, resonate with each audience, and scale your social without duplicating work.

Meta First Comments

Schedule your first comment to go live with your Meta post to keep captions clean while still adding hashtags, links, or CTAs to maximize reach and engagement.

See the latest releases & updates in action

See the latest releases & updates in action. Discover how our Fall 2025 updates can streamline your operations and boost your brand’s performance. Get a demo today!

The post SOCi Fall ‘25 Release Notes appeared first on SOCi.

Featured/Spotlight

Shield Can Now Enforce Compliance across Search, Social, and Reputation

With this release, SOCi has extended the power of Shield—our platform’s always-on compliance layer—to protect review responses and all Genius-generated content. For Shield customers, all Genius-generated content will always meet your brand and regulatory policies by default.

When enabled, across local pages, social posts and engagements, and review responses, Shield flags content compliance concerns in real time and blocks publishing until users revise it. Users can easily send unresolved content exceptions through compliance review workflows for approval.

Platform

Shield for LinkedIn Activity & Profile Monitoring

SOCi has extended the power of Shield for LinkedIn to include activity monitoring and enhanced profile oversight. When enabled, Shield monitors and archives user LinkedIn activity–including comments, messages, connection requests, and more–and flags potential risks for compliance follow-up.

You can also now require users to manage their LinkedIn profiles through SOCi, where Shield checks every change for compliance before it goes live. If someone edits their profile directly on LinkedIn, Shield flags the change for compliance review.

Salesforce Integration

Many teams start and end their day in Salesforce. Our new Salesforce integration brings the full power of the SOCi Platform directly into your CRM. It is included for all customers and helps your team manage Search, Social, and Reputation without switching platforms and as part of their natural workflow.

Search

New Healthcare Networks: Healthgrades, WebMD, Vitals, & RateMD

SOCi launched new listings integrations with four of the most highly trafficked healthcare directories: Healthgrades, WebMD, Vitals, and RateMD. These integrations make it easier than ever for healthcare organizations to manage and maintain accurate facility and practitioner information across the platforms patients trust most.

To support this release, we’ve introduced a brand-new Practitioner tab within SOCi Listings. This purpose-built view allows users to manage healthcare-specific fields like:

• Practice Name
• Specialties
• Conditions Treated
• Procedures Available
• Care Philosophy
• And more!

All four directories are available as part of a new bundled Healthcare add-on, which can be purchased with SOCi Listings. Whether you’re managing listings for a large hospital system or individual practitioners, these integrations help ensure every profile is complete, accurate, and visible, making it easier for patients to find the care they need with confidence.

Scheduled Listings Updates

This quarter, we introduced Scheduled Updates in SOCi Listings, giving users the ability to plan ahead and automate listings changes before they happen.

Whether you’re preparing for holiday hours, location changes, or seasonal promotions, you can now schedule updates to go live at a specific future date and time. When that moment comes, SOCi will automatically apply the update and sync it out with no manual effort required.

With Scheduled Updates, you can:

• Schedule unlimited changes days, weeks, or months in advance
• Easily view, edit, or delete any scheduled updates directly in the platform
• Avoid logging in during weekends, holidays, or PTO just to make a time-sensitive change

Want to see it live? Book a demo to explore how SOCi Listings can save your team time and reduce busywork.

Reserve With Google

SOCi now integrates with Reserve With Google, giving service-based brands a faster, more direct way to convert interest into appointments right from their Google listings.

This feature is available to SOCi Listings customers who qualify under Google’s eligibility criteria. Once approved, businesses can add “Book Online” buttons directly to eligible listings, allowing consumers to schedule appointments or reservations without ever leaving Google. Bookings are automatically tracked within SOCi’s reporting suite for full visibility.

Apple Insights

We’re expanding visibility into listings performance with the launch of Apple Insights, a new addition to SOCi Listings reporting for delegated Apple Business Connect accounts.

Apple Insights provides a breakdown of key engagement metrics like Searches, Views, and Actions specific to Apple listings. This helps you:

• Centralize performance tracking across platforms
• View performance over time and filter by location to identify trends
• Make data-informed updates to boost engagement
• Identify top-performing locations by Apple-specific engagement

For brands that rely heavily on Apple as a discovery channel, this feature brings the visibility needed to stay competitive and connected to where consumers are searching.

Locator by County

Adding a new Locator search field to include county-level results will support customers seeking additional ways to support business discoverability. Locator by county supports rural-first discoverability and international customers.

Offline Product Inventory

Brands that distribute products through retail partners want to drive consumers to purchase their products in-store with Offline Product Inventory search that provides zip code results and unique product search.

Asset API

The Pages Management API allows users to programmatically create, delete, and manage data on their local pages at scale. SOCi Pages customers will have expedited workflows and reflect instant updates keeping pages accurate and up to date.

Social

LinkedIn PDF Posting

SOCi now supports PDF media type for LinkedIn Network publishing! Social customers can now enhance their LinkedIn presence by seamlessly uploading PDF documents that are professional, swipeable carousels to maximize engagement with their content.

See the latest releases & updates in action

Discover how our Summer 2025 updates can streamline your operations and boost your brand’s performance. Get a demo today!

The post SOCi Summer ‘25 Release Notes appeared first on SOCi.

✨ Spotlight: Generate With Genius

Automatic AI Social Content Generation

Generate with Genius leverages AI-powered Genius Agents and the rich data ecosystem of Genius Social to make this possible. By combining business insights, hyperlocal data, and intelligent automation, this innovation empowers brands to create engaging, localized social media posts effortlessly and efficiently.

Request a demo of Genius Social today and experience the power of Generate with Genius.

Search

Roles for Listings Health [Feature Enhancement]

SOCi has expanded access to our Listings Health feature by adding it as a role permission. Previously available only to admins, Listings Health can now be granted to local managers too — empowering them to independently monitor and manage the accuracy of their location’s listings.

With this update, SOCi Listings customers gain:

• Empowered local teams: Enable local users to take ownership of their location’s data quality.
• Improved accuracy: Catch and resolve listings issues faster by giving the right users access to take action.
• Streamlined workflows: Reduce bottlenecks and admin dependencies by distributing Listings Health access where it’s needed most.

Social

Community Calendar Bulk Delete [Feature Enhancement]
Enabling clients with Account-level bulk deletion supports adoption and usability of optimized and scalable workflows. SOCi Social customers receive:

• Account-level control: Quickly bulk delete both scheduled and published posts in one workflow.
• Self-managed resolutions: Easily control bulk deletion on your own rather than relying on SOCi Engineering team to complete the job.
• Network accessibility: Available on all existing networks except Instagram, where scheduled posts will need to be managed directly in the Instagram app.New Report: TikTok Post Performance

New Report: TikTok Post Performance

SOCi now offers a new TikTok report – Post Performance Report is a platform-specific report that highlights post-level metrics including likes, comments, shares, views, and reach. This report includes common filtering and sharing functionalities.

Instagram Reporting Metrics Update

On April 21, Instagram will be deprecating two metrics – “Impressions” and “Reel Plays”. As a replacement, Instagram will release “Views” and “Reel Views” which will be the exact equivalent for those metrics, respectively. SOCi’s reporting metrics will be automatically updated to reflect these changes. If you have any questions, reach out to your Customer Success Manager or submit a support request.

Ads

Edit, Duplicate, Retry & Archive Campaigns

Enhanced ad campaign management features will allow clients to streamline workflows directly from SOCi’s platform—without switching back to native ad tools. SOCi customers will have:

• In-platform campaign management: Make changes to your ad campaigns directly in the platform, reducing the need to navigate to native ad tools.
• Faster campaign setup: Duplicate existing campaigns to reuse successful setups as templates for future campaigns.
• Improved campaign control: Edit live campaigns to optimize performance or adjust strategies as needed.
• Efficient account management: Archive old campaigns to keep your ad account organized and within asset limits.

Reviews

New Review Network, Caring.com

Caring.com, a leader in senior living and care referrals and reviews, has been added to our review network directory and is now available for all SOCi Reviews customers. This network expands our growing review network directory in an effort to continue enabling users to manage customer reviews on multiple networks from one platform.

• Monitor all reviews in one inbox.
• Get AI-suggested responses with Genius Reviews.
• Receive instant email alerts for new reviews.
• Analyze insights from one or multiple networks.
  

Available upon request for Genius Reviews and Core Reviews customers. Reach out to your CSM or submit a support request to have this feature enabled.

Review Summary Email Notification

SOCi now offers a single, scheduled email, sent daily or weekly, that consolidates review activity into one streamlined message. Each email includes a visual snapshot of key stats, the 25 most recent reviews, and direct links to view or respond on native platforms and within SOCi. This helps businesses monitor feedback faster, reduce inbox clutter, and take action more efficiently.

See the latest releases & updates in action

Discover how SOCi’s Spring 2025 updates can streamline your operations and boost your brand’s performance. Get a demo today!

The post SOCi Spring ‘25 Release Notes appeared first on SOCi.

Reporting

New Report Download Options

Simplify data access and sharing with faster, more efficient report downloads.

• Widget Downloads
  Skip downloading entire reports just to access specific data. Now, extract data from individual widgets in Excel format, saving time and delivering faster insights. Available for insights within all SOCi products and the Reporting Suite.
• PDF Report Download
  Generate professional PDF versions of reports from the Reporting Suite for one-time downloads. Share data with a polished presentation, avoiding the need for weblinks or spreadsheets.

Search

Genius Search Metrics

Staying ahead in local search starts with knowing exactly how your locations are performing and where there’s room to grow. Get the transparency you need with Genius Search Metrics, our new reporting feature of Genius Search. With clear, monthly reports on key search metrics—whether it’s across all of your locations or at the individual location level—you’ll gain full visibility into ranking performance and listings interactions, so you can consistently refine your local search strategy and drive better results.

Genius Search Metrics includes a brand new dashboard with various charts that allows you to:

• Track keyword performance across locations to stay aligned with search demand.
• Spot performance trends over time and pivot your strategy as needed to stay ahead.
• Gain proactive monthly insights so you spend less time pulling data and more time on focusing on getting results.

Ready to learn more about how Genius Search Metrics makes it easier for you to turn search data into actionable steps to drive online visibility? Book a Genius Search demo today and see it in action!

Listings Overview Redesign

The homepage of our Listings Management solution got a brand new look! The redesigned Listings Overview features a new user-friendly layout and introduces actionable widgets from our listings accuracy tool, Listings Health, delivering a cleaner and more efficient platform experience.

Social

New Image Editor

We’ve improved our in-platform image editor, giving you more comprehensive image editing capabilities for your social media posts. New functionality includes:

• Visualize Your Edits: Save progress, reset changes, zoom in, and out with ease.
• Adjust Your Image: Crop to the perfect ratio for any need.
• Resize with Precision: Change the dimensions for different networks and post types.
• Fine-Tune Details: Easily tweak brightness, contrast, and more.
• Transform with Filters: Add style with Sepia, Black & White, and more.
• Annotate Like a Pro: Add shapes, text, and other creative elements.

Find the new editor in the Post Dialog, Suggest Post Dialog, and Library Add Message Dialog areas of the Social platform.

LinkedIn Multi-Image Posts

Users can now upload up to 10 images in a single LinkedIn post directly in SOCi, allowing for richer storytelling through multiple visuals in a single post.

Surveys

Solicitation In Surveys

Solicitation in Surveys is the easiest way to collect feedback and increase reviews. By combining feedback collection and review requests into a single touchpoint, it helps your customers gather insights and boost reviews on platforms like Google, Facebook, and Trust Pilot.

This release includes:

• New Review Solicitation Template: Simplifies requesting customer reviews on key third-party sites with buttons linking directly to specific review platforms during or after a survey
• Oversurveying Protection*: Prevents survey fatigue by restricting how often contacts receive surveys. 
• Email Customizations: Personalize survey emails with contact names for a tailored experience.

Solicitation In Surveys is automatically available for all SOCi Surveys customers! Learn more about the latest SOCi Surveys enhancement on our blog.  

*Oversurveying protection is also available for Get Reviews users.

Reviews

Import Reviews

SOCi now allows users to import historical review and survey data from external sites via CSV upload, consolidating it into an “Imported” network alongside third-party reviews and SOCi Survey feedback for unified reporting.

Available upon request for Genius Reviews and Core Reviews customers. Reach out to your CSM or submit a support request to have this feature enabled.

See the latest releases & updates in action

Discover how our Winter 2024 updates can streamline your operations and boost your brand’s performance. Get a demo today!

The post SOCi Winter ‘24 Release Notes appeared first on SOCi.

A Single, Streamlined Process That Puts Your Customers First

SOCi Surveys combines feedback collection and review solicitation into a seamless process. Instead of overwhelming customers with multiple follow-up requests, SOCi Surveys captures insights and encourages reviews in one simple touchpoint. 

This approach simplifies things for your team and keeps customers engaged without feeling bombarded. As a result, customers are more likely to provide honest feedback and leave positive reviews—helping you strengthen loyalty while enhancing the customer experience.

Here’s how to leverage SOCi Surveys to gain meaningful insights and improve your brand’s online reputation.

Multi-Channel Flexibility

Meeting customers where they are is the first step to successful feedback and review collection. SOCi Surveys offers multi-channel capabilities, including email, SMS, direct links, and website forms. 

This versatility allows you to engage with customers on their preferred platform, making it easier for them to participate. Simplifying engagement increases survey responses and review submissions, expanding your brand’s reach across various digital channels.

Protecting Against Oversurveying

SOCi Surveys include built-in protection against oversurveying, ensuring customers aren’t over-contacted. If a customer has recently completed a survey, the platform will skip them for a set period (e.g., 60 days) to prevent survey fatigue. 

This feature helps you stay connected with customers over time without overstaying your welcome, fostering a positive relationship and a continuous flow of feedback and reviews.

Customized Outreach That Feels Genuine 

Personalized interactions significantly boost customer engagement. SOCi Surveys allows you to dynamically include customer names and location details in emails, making outreach feel more personal and authentic. 

This customized approach strengthens relationships by showing customers they’re valued beyond just a number. With scalable personalization, you can create meaningful connections that encourage participation and foster customer loyalty.

Request Reviews on Multiple Third-Party Sites

SOCi Surveys simplifies the review request process by enabling brands to direct customers to leave reviews on key sites such as Google, Facebook, and others (excluding Yelp) directly from within the survey. 

Brands can specify multiple review platforms, offering customers flexibility and increasing the likelihood of receiving reviews on high-traffic sites. This improves your brand’s visibility in search results and enhances your credibility across social channels.

Respond to Customer Feedback From One Inbox

SOCi centralizes all customer feedback—whether from surveys or third-party reviews—into one inbox, making it easy to monitor and respond from a single location. This approach saves time, streamlines operations, and prevents feedback from being missed. With everything in one place, engaging with customers and managing your online reputation becomes effortless.

One Unified Platform

SOCi Surveys is part of SOCi’s CoMarketing Cloud, an integrated platform that consolidates Search, Social, and Reputation channels. The platform collects and stores first-party data, customer insights, and reviews, providing a comprehensive view of your brand and customer interactions across locations.

This valuable knowledge helps brands understand customer sentiment and grow their reputation at scale. In the future, Genius AI will leverage this data to enhance local marketing strategies across Search, Social, and Reputation channels.

With SOCi Surveys, brands can simplify feedback and review collection while strengthening customer relationships and boosting online visibility. It’s the complete solution to help you connect with customers, understand their needs, and improve your brand’s reputation—all without overwhelming your audience.

Request a demo of SOCi Surveys today. 

The post How SOCi Surveys Helps Brands Collect Customer Insights and Boost Review Generation appeared first on SOCi.

🎓 Introducing SOCi University: Empowering Your Success!

We’re thrilled to announce the launch of SOCi University, your one-stop platform for mastering the SOCi platform and elevating your local marketing strategies!

Whether you’re new to SOCi or looking to sharpen your skills, SOCi University is packed with on-demand courses, live webinars, and resources designed to help you get the most out of our platform. Here’s what you can expect:

• Comprehensive Training: Built with top-tier technology and diverse content formats, this platform offers functionality and content that drive users to exceptional learning opportunities
• Expert-Led Live Sessions: Learn from industry leaders and SOCi experts on how to use the platform, best practices, and cutting-edge strategies.
• On-Demand Access: Learn at your own pace, anytime, anywhere, and revisit lessons whenever you need.

Ready to level up? Log into SOCi University today and start exploring the training that can help you drive measurable results.

✨ Spotlight: SOCi ReImagine Recap

SOCi ReImagine was an action-packed two-day event filled with insights for multi-location brands! SOCi’s very own Chief Product Officer, Falk Gottlob, took the stage with special guests to talk all about innovation and what SOCi customers can look forward to in the SOCi Platform.

SOCi’s exciting new product releases include Genius Suite, which combines our three major Genius offerings—Genius Search, Genius Reviews, and Genius Social—into a powerful integrated solution.

Additionally, Falk highlighted Genius Studio, which is set to launch in Q1 2025, where AI will become more intelligent by constantly improving as teams utilize it.

Missed it? Catch all the highlights in our latest blog and elevate your marketing game!

Search

Genius Search: Category Replacement

Staying on top of shifting consumer interests and Google’s ever-changing categories can be tough.
Genius Search now makes this easy with Category Replacement recommendations—by constantly monitoring your GBP additional category performance and suggesting replacements with higher search demand, you can stay in sync with your customer’s search needs and keep your listings current.

With this new recommendation, Genius Search users can:

• Attract more customers with top-performing categories
• Keep listings aligned with the latest search trends
• Streamline category management for multiple locations at scale

Never fall behind on search trends again with Genius Search’s new Category Replacement recommendation, enhancing your local search visibility and user engagement like never before.

Interested in Category Replacement and all of the other impactful recommendations Genius Search can generate for your locations? Explore Genius Search and book a personalized demo today!

Social

Rewrite With AI

Creating engaging social media content takes time and can be frustrating when inspiration runs dry. With Rewrite with AI, SOCi makes it easy to overcome writer’s block by enhancing copy, making it more creative and engaging with ChatGPT. Save time and quickly deliver high-quality content, all within SOCi. Available with SOCi Social only.

Want to take your local social strategy to the next level? Genius Social goes beyond AI, delivering unmatched strategic, automated, and localized social media content and engagement replies.

LinkedIn Threading

LinkedIn comments now thread correctly under the original post in Genius Social and SOCi Social, improving conversation management and aligning with LinkedIn’s native threading for a better user experience. Available for both Genius Social & SOCi Social.

Genius Social

Product & Service Posts

Genius Social now includes promotional posts as part of its posting strategy, helping you create a more diverse monthly content calendar and driving revenue to your locations.

Bulk Actions For Quick Approvals

Approving multiple posts is time-consuming and inefficient, slowing down the process of publishing social content. SOCi introduces the first bulk approval workflow in the industry, allowing users to approve Genius-generated posts in just two clicks.

New capabilities include:

• New Genius tab: Find Genius Recommendations, Admin Planning (aka Admin Genius Library), & Genius Reporting Insights all in one place.
• Approval views: Choose between a list or grid view for faster approvals, tailored to your workflow.
• Post Previews: See how posts will appear on Facebook and Instagram, with insights into why and how Genius created them.

Surveys

Introducing Link Delivery: Effortless Feedback, Anywhere, Anytime.

Customer feedback is key to building loyalty and improving operations. Link Delivery from SOCi Surveys makes it easier than ever to gather feedback in real time. In just two clicks, you can generate a survey link and share it across any channel—receipts, social media, emails, and more.

Where Link Delivery Shines:

• On-the-spot feedback after in-person interactions
• QR codes at registers or exits for instant responses
• Receipt surveys that make feedback as easy as checking out
• CRM emails and social posts that engage your audience right where they are

Link Delivery helps you connect with customers where they are, boosting engagement and driving real-time action.

Learn more about Surveys and Link Delivery!

Reviews

Get More Local Reviews

SOCi just leveled up the game—offering third-party review solicitation! Get Reviews lets you actively request reviews on key networks—excluding Yelp— boosting your local search visibility with fresh, relevant reviews  that are critical for ranking higher and standing out.

With this new feature, SOCi users can:

• Streamline review collection by sending bulk review requests across multiple locations
• Drive customer action with targeted CTAs that can point to review networks
• Boost online visibility by showcasing reviews directly on your local Pages

Already using Genius Reviews? You’re in for a double win: more reviews = more AI-suggested responses, putting your reputation management on autopilot. Get ready to crush the competition by turning reviews into real results.

Interested? Learn more about Get Reviews.

Genius Auto Respond

Genius Auto Respond, a feature of Genius Reviews, now enables users to automate responses using the best templates from pre-approved libraries. When a review matches your auto-respond rule, Genius analyzes it and selects a fitting response, ensuring it hasn’t been used in the last five replies. With Genius Auto Respond you can:

• Automate responses to save time.
• Use relevant, pre-approved responses.
• Prioritize important reviews.
• Ensure compliant responses (specifically for Financial Services and other Regulated Industries).

Chat

Google Business Messages Deprecation

Google has deprecated Google Business Messages, which is no longer supported by SOCi Chat.

As of July 31st, chat functionality ended, so users no longer receive messages natively or within the SOCi platform.

Partnerships & Integrations

MoxiWorks Integration

Social media places agents directly in the feeds of potential buyers and sellers. But while it’s the #1 channel for customer acquisition, not everyone’s making the most of it because agents have limited time in the day to prioritize.

SOCi and MoxiWorks are partnering to automate real estate home listing posts for agents. This powerful enhancement to our Genius Social solution leverages automation to create relevant and engaging social content, boosting lead generation.

Learn more here.

Digimind

SOCi’s partnership with Digimind enables marketers to activate social media monitoring insights for more effective and impactful local marketing efforts when paired with SOCi’s search, reputation, and social tools. By dissecting keywords and trends from external conversations, marketers can use this information to make more informed marketing decisions.

Digimind is an intelligence software that helps you fully understand consumer insights, your competitive environment, and market trends.

With a mission to help their customers understand the world as it is, Digimind offers social listening, intelligence solutions, and brand reputation services to transform social and web data into actionable insights, helping customers make informed decisions that drive their strategies.

See the latest releases & updates in action

Discover how our Fall 2024 updates can streamline your operations and boost your brand’s performance. Get a demo today!

Want to stand out in local searches? Our 2024 SOCi Local Visibility Index reveals the top brands’ strategies! Don’t miss out on $54 billion in revenue opportunities. Learn how to improve your local visibility and grow your business!

The post SOCi Fall ‘24 Release Notes appeared first on SOCi.

✨ Spotlight: Genius Search

A Revolutionary Approach to Local Search

This groundbreaking and innovative addition to SOCi’s CoMarketing Cloud transcends traditional listings management by delivering a revolutionary new approach to local search—unlike anything on the market.

Genius Search is powered by our advanced AI, which analyzes various data sources, offering an in-depth look into search behaviors and trends of local consumers. This intelligence shapes Genius Search’s approach, with AI acting as a data scientist and trained marketer for every single location, to continuously optimize listings so they resonate with each unique location and keep businesses one step ahead in the local search game.

With Genius Search, you get:

• World-Class Listings Management
• PLUS Real-Time Local Data Analysis
• PLUSProactive Optimization Recommendations
• PLUSOne-Click Task Automation

To learn more about Genius Search and why it’s a must for your brand, request a personalized demo today!

Platform

SOCi Shield
We are excited to announce the launch of SOCi Shield, a comprehensive protective layer within our CoMarketing Cloud. SOCi Shield is designed to deliver robust compliance and brand protection solutions tailored for multi-location businesses.

By integrating marketing and compliance tools into a single platform, SOCi Shield boosts productivity, reduces IT costs, and ensures local marketing efforts remain within compliance guidelines across all channels. With automatic responses to policy violations, SOCi Shield provides real-time alerts and feedback, making correction adjustments and approval workflows seamless and efficient.

Whether content is created by corporate teams, agents, or AI, SOCi Shield guarantees that all social media posts, engagements, listings, and local page content adhere to regulatory requirements and brand standards. You can now confidently manage your brand’s online presence, knowing that non-compliant content will never slip through the cracks.

Identity Access Management | Role-Based Notifications

Role-based notifications improve organizational efficiency by reducing information overload and accuracy and ensuring important alerts are not missed. Previously, notifications in SOCi were configured at the account or individual user level. Now, Role-based Notifications empower users to configure notifications for specific Roles, allowing for scalable and precise notification settings for hundreds or even thousands of users. Individual users can still view and modify their own notification settings for further personalization.

Pages

Local Pages Modernization

This July 15, 2024, release marks the culmination of a major, multi-year investment toward laying the foundation for the future of local SEO. We’ve modernized how local pages are built to leverage the latest advances in search optimization technology fully. With this release, SOCi Pages now includes new tools to automate content and data management, making it easier than ever to mass deploy truly localized, high-performing landing pages. Product enhancements include:

Full Integration into the CoMarketing Cloud
SOCi Pages is now fully built and supported within the CoMarketing Cloud, unlocking full integration and unified data across all of SOCi’s solutions and all the benefits of the SOCi platform from SSO, to Roles and User Management, compliance features, and more.

Improved Performance & Reliability
We’ve invested in significantly expanding and modernizing the technology that powers locators and local pages behind the scenes.

Forms Powered by SOCi Surveys
Organically collect leads and customer feedback with embedded Forms powered by SOCi Surveys. SOCi Pages now includes the option to add a built-in “Contact Us” form, access to a customizable survey builder, and instant email notifications for completed forms.

Events Locator 
Feature upcoming events on your locator and local pages. No manual updates needed.

Approval Management
Ensure accuracy and compliance with our streamlined SOCi Pages approval workflow, designed to facilitate swift content edits and reviews.

File Import & Export 
Automate bulk updates to your location data in SOCi and everywhere the data is used, from Listings to Local Pages and more, with an easy, DIY file import and export tool.

Automated Directory Pages
SOCi Pages automatically creates and updates directory pages as you add and remove local pages, saving steps and bolstering SEO.

Auto-Resize Images
Pre-set specific image size and dimensions, and SOCi Pages will automatically crop and resize images added by users.

Staging Environment & Page Preview
Save and test updates in a controlled staging environment, then preview staged changes to local pages and locators in SOCi Pages before taking them live.

Territory Locator 
Help consumers find an agent, dealer, or service provider by zip code, city, county, or state.

Etailer Locator 
Distributor brands can now add a directory of online retailers to their locator to direct consumers to ecommerce sites where they can purchase their products in addition to brick-and-mortar locations.

Reviews

New Case Study: Southern Rock Restaurants
Discover how Southern Rock Restaurants transformed their guest engagement strategy using SOCi Genius Reviews. This case study highlights the significant improvements in customer loyalty and operational efficiency achieved through our cutting-edge technology. Learn from their success and see how your business can also benefit from prioritizing customer engagement with SOCi. Read the full story here.

Surveys

Survey Notifications
Stay informed and responsive—now, survey notifications come complete with the entire survey form included. Get all the vital information right at your fingertips as soon as responses roll in. This upgrade ensures you’re always in the loop, making it easier than ever to manage feedback and act on insights promptly.

SOCi Chat

SOCi SmartBot is now SOCi Chat
Introducing SOCi Chat, an updated AI-powered chatbot designed to revolutionize customer interactions for multi-location businesses. This enhanced version of our previous SmartBot delivers immediate, localized responses across key digital touchpoints with a single corporate setup.

• Omnichannel Chatbot: Deploy SOCi Chat across all locations for immediate, AI-powered responses on Facebook Messenger, SMS, and local pages.
• Authentic Conversations: Combine AI and localized data to create natural, personalized, and engaging interactions with customers.
• Dynamic, Location-Specific Responses: Provide location-specific answers with one chatbot setup using dynamic fields.
• Unified Customer Experience on SOCi: Seamlessly integrate SOCi Chat with other SOCi products like Pages and Surveys for a more brand-aligned, impactful, and efficient experience.

Learn more on how to transform your customer interactions and improve operational efficiency with SOCi Chat, or get a personalized demo today!

SOCi Chat for Pages
Embed SOCi Chat’s customizable widget on SOCi Pages and local websites for localized responses and lead capture while consumers browse your pages. With a single setup, deploy the chat widget across all locations, welcoming visitors with a greeting message and maintaining brand consistency with your colors and logo.

Social

Genius Social Enhancements
The team is continuously making enhancements to our recently released Genius Social product.

In Q2, we made the following improvements:

• Bulk Approve Content: Group approvals streamline the content review process. Users can quickly view, edit, reject, and approve content across their assigned groups.
• Email & In-App Notifications: New & improvised email & in-app notifications throughout the month to remind admins and local users of the actions needed to maximize Genius Social’s success. This includes reminders for asset collection, content review, and approval.
• Genius Calendar Insights: Access insights to understand top-performing content created by Genius and the metrics behind them.

LinkedIn Mentions
SOCi enhances visibility and engagement on LinkedIn by enabling businesses to tag specific users in posts. This targeted approach ensures that followers see and engage with relevant content.

Partnerships

MoxiWorks Integration (Coming Soon)
Social media places agents directly in the feeds of potential buyers and sellers. But while it’s the #1 channel for customer acquisition, not everyone’s making the most of it because agents have limited time in the day to prioritize. Enhancing our Social product line, SOCi is integrating with MoxiWorks to automate real estate home listing posts the moment they hit the market.

Digimind (Coming Q3)
SOCi is joining forces with Digimind, a global leader in social listening, market, and competitive intelligence solutions to take multi-location social media strategy to the next level.

More to come in Q3 – stay tuned!

See the latest releases & updates in action

Discover how our Summer 2024 updates can streamline your operations and boost your brand’s performance. Get a demo today!

Interested in learning how Genius Search can help you stay competitive in digital channels? Download our whitepaper now to equip yourself with the knowledge and strategies you need to thrive in the age of genAI-powered local SEO.

The post SOCi Summer ‘24 Release Notes appeared first on SOCi.